FAQ

What is EXIT/SALIDA – Trapped in the Museum?

EXIT/SALIDA is an escape room experience in Madrid where you must solve puzzles, find clues and work as a team to complete a mission. This museum-themed adventure is all about logic and observation, offering a fun experience to enjoy together and put your problem-solving skills to the test.

Is it scary? Is it a horror escape room?

No. EXIT/SALIDA is not a horror or suspense escape room. The experience focuses on puzzles, observation, logic and teamwork. You don’t need to be a fan of horror to enjoy it.

How long does the experience last?

The game lasts approximately 60 minutes. We recommend arriving on time so you can make the most of the experience.

How many people can play?

Groups of 2 to 8 people can take part. Each group enjoys a private game without being paired with strangers.

If there are 9 or 10 of you and you’d like to play together, please contact us before booking to check whether an exception is possible.

How much does the escape room cost?

The price depends on the number of participants:

  • 2 people: €55
  • 3 people: €65
  • 4 people: €75
  • 5 people: €85
  • 6 people: €95
  • 7 people: €105
  • 8 people: €115

You can check availability and manage your booking on our booking page.

Is it suitable for children and families?

Yes! EXIT/SALIDA is designed for people of different ages to enjoy together. It’s an ideal family activity where everyone can collaborate and solve puzzles as a team.

The experience is not based on fear, but on curiosity, logic and cooperation. Children must be accompanied and supervised by responsible adults.

Is there a minimum age?

The experience is designed for all ages, from 0 to 99. To get the most out of the puzzles, we recommend that children play with adults who can help them when needed.

  • Ages 0–5: Children are welcome, although their participation will be limited.
  • Ages 6–8: They can take part more actively, especially with adults alongside them.
  • Ages 9 and up: They can enjoy the puzzles much more and contribute to the team.
  • Families: Highly recommended.

Do we need to speak Spanish to play?

You don’t need to be fluent in a particular language to solve the puzzles, as the experience is mainly based on logic, observation and finding clues. If you need information about instructions available in another language, please contact us before booking.

Can people with hearing difficulties take part?

Yes. The game is designed so that people with hearing difficulties can also enjoy the experience. You don’t need to hire an interpreter to take part in the puzzles.

If you have any specific accessibility requirements, we recommend contacting us before your visit.

Is the venue accessible to people with reduced mobility?

The venue is at street level. If you have specific mobility or accessibility requirements, please contact us before booking so we can confirm the details and help you plan your visit.

What if someone has claustrophobia?

If you’re worried about feeling trapped, please contact us before booking. The door can remain open so you can enjoy the experience more comfortably.

Do we need previous escape room experience?

Not at all! Whether it’s your first escape room or you’ve played many before, you can enjoy this adventure. The key is to observe, share ideas and work together as a team.

Will we get hints if we get stuck?

Yes. If you get stuck, the game host can give you hints to help you move forward. The aim is for you to enjoy the experience and the teamwork.

How can I book?

You can check availability and make your booking through our booking page. Select your preferred date, time and number of participants from the available options.

We recommend booking in advance to have a better chance of getting your preferred time slot.

What happens if we're late?

Arriving on time is important to ensure the game runs smoothly. We allow a maximum delay of 10 minutes. If you think you’ll be late, please let us know as soon as possible.

Can I give the experience as a gift?

Of course! You can give an EXIT/SALIDA gift voucher to surprise friends, family or colleagues. It’s an original gift idea for birthdays, celebrations and other special occasions.

Find out more about the available options on our gift vouchers page.

Is it a good activity for a birthday or hen/stag party?

Yes. Solving puzzles together is a fun way to celebrate a birthday, a hen or stag party, or any special occasion. The experience encourages teamwork and gives you the chance to share a different kind of adventure.

Where is EXIT/SALIDA located?

We’re located at Calle Jesús del Valle 32, 28004 Madrid, in the Malasaña neighbourhood. You can find our location and plan your journey on our contact page.

How can I contact you if I have more questions?

If you can’t find the answer you’re looking for, email us at info@lasalida.net, visit our contact page or message us directly on WhatsApp.

We’ll be happy to help you plan your visit.



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